What Attleboro Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Attleboro since 1984, and we’ve learned that a good reputation isn’t built on advertising. It’s built on showing up when we say we will, explaining what we found in plain English, and standing behind the work with something in writing. These reviews come from neighbors we’ve served across Attleboro, from Hebronville to South Attleboro, and they tell the story better than we ever could.
Recent Reviews
We bought a Cape on County Street last winter and the inspector said the chimney “looked fine.” Russell’s crew ran a camera up and showed us photos of cracked flue tiles we’d never have seen from the hearth. They swept it first, then walked us through what needed fixing now versus what could wait. No pressure, just facts we could see with our own eyes.
Sanjay P., Hebronville, Attleboro
After the February ice storm, water was dripping down our fireplace face into the ash pit. I called at 8 PM thinking I’d get voicemail, but a live person picked up and scheduled us for the next morning. The technician found the crown had hairline cracks from freeze-thaw cycles - classic for Attleboro’s clay-heavy soil and the temperature swings we get near the Rhode Island line. Sealed it with HeatShield, swept the flue, and we were burning again that weekend.
Stephanie B., South Attleboro
Our 1920s bungalow in West Attleboro still had the original terracotta liner. Russell did the Level-2 inspection and the photos showed glazed creosote a quarter-inch thick in spots. He explained exactly why that happens with the dense, cold-start fires we tend to run in shoulder season, and how it differs from the lighter buildup you see with constant burns. The sweep took about 90 minutes, and he left the hearth cleaner than he found it.
Miguel R., West Attleboro
I’d gotten a quote from another company saying I needed a full liner replacement for $4,200. Hearthstone’s free second opinion found the liner was sound - just poorly maintained. They swept it, installed a proper stainless cap from Gelco to keep the driving rain out, and charged me under $400. Russell said the other company’s diagnosis wasn’t wrong so much as premature, and he showed me on camera exactly what he’d watch for going forward. That kind of honesty is rare.
Robert B., Downtown Attleboro
We rent out a duplex near Attleboro High School, and the tenant complained about smoke backing up into the unit. I was bracing for a major repair bill. The technician arrived in uniform, ran the camera, and found a bird’s nest plus enough creosote to restrict airflow. Swept it, installed a Famco cap with proper screening, and the whole thing was handled in one visit. They even sent me the inspection photos for my records, which my insurance agent appreciated.
Sanjay P., Attleboro
I called in October, right when every chimney company in Bristol County books solid. The person who answered was calm, asked the right questions about our setup - insert versus open hearth, when it was last swept, whether we’d had any water issues - and got us scheduled before the first cold snap. The technician found our damper was corroded partly open, which explained why our living room was drafty even with the fire out. He replaced it with a component from Olympia Chimney, swept the flue, and now the room actually stays warm. The upfront price was the final price, down to the penny.
Stephanie B., Attleboro
Why Customers Trust Us
These reviews keep showing up because we’ve built the business around a few things that shouldn’t be unusual but somehow are. A live person answers the phone, 24 hours a day, every day. Our technicians are background-checked, uniformed, and trained to complete most jobs in a single visit. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - never the builder-grade substitutes that fail early in New England’s freeze-thaw cycles.
Every sweep includes a Level-2 camera inspection with photos you can see and a plain-English verdict, documented like an engineer and explained like a craftsman. Our 90-Day Done Right Promise means if something isn’t right, we come back. In writing, no arguing. That’s the Keystone Standard we’ve operated by since 1984, and it’s why we’re still here when so many others have come and gone.
We’ve served Attleboro and surrounding communities for over 42 years, and we plan to be here thirty more. A company with that horizon acts accordingly. Call (508) 545-9737 to schedule your inspection or sweep, or to get a free second opinion on any written estimate.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Attleboro since 1984.