Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’re Hearthstone Chimney Co., and we’ve been sweeping, repairing, and rebuilding chimneys across Attleboro and the surrounding communities since 1984. That’s over 42 years of standing behind every job we’ve put our name on. When we say “done right - and we stand behind it,” we mean something specific: if our work isn’t right, we come back and make it right. No paperwork to file, no argument about whose fault it was, no runaround. It’s called the 90-Day Done Right Promise, and it’s backed in writing on every job we complete.

Call (508) 545-9737

We didn’t create this guarantee for marketing. We created it because we plan to be in Attleboro for another thirty years, and a company with that timeline doesn’t burn homeowners for a quick buck. Russell Haines, our owner, has always operated on a simple principle: your home comes first. That means we treat your chimney like it’s in our own house, we explain what we found in plain English, and we only recommend work you can see with your own eyes. Our Level-2 camera inspections end with photos you can review and a verdict you can understand - documented like an engineer, explained like a craftsman.

What’s Covered

• Workmanship on every repair and installation. If a joint we sealed leaks, a liner we fitted shifts, or a cap we installed doesn’t perform as it should within 90 days, we return and correct it at no charge.
• Professional-grade parts and materials. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes, no off-brand surprises hidden in your system.
• Complete jobsite cleanup. Our technicians lay protective coverings, contain soot and debris, and leave your hearth area cleaner than they found it. If we missed a spot, tell us and we’ll return to finish properly.
• On-time arrival and clear communication. We’ll be there when we say - and if traffic or weather delays us, our office calls ahead so you’re not waiting on a technician who may or may not show.
• No-hassle upfront pricing. The number on your estimate is the number on your invoice. We don’t discover “additional concerns” mid-job that magically inflate the bill.

Our Satisfaction Promise

Here’s what happens if something doesn’t feel right after we leave. You call (508) 545-9737 - and a live person answers, 24 hours a day, 7 days a week. No voicemail maze, no callback queue, no app to download. You explain the issue. We schedule a return visit, typically within 48 hours for non-emergency concerns and same-day for anything involving safety. Our technician arrives, reassesses the work, and fixes what’s wrong. No charge. No debate about whether it qualifies. No paperwork for you to fill out and pray gets processed.

This promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put these in place because he’s seen too many contractors treat guarantees like fine print to be lawyered around. We don’t operate that way. If you’re not satisfied, we’re not finished. It’s that direct.

We also know that chimney work involves components you can’t easily inspect yourself - flue liners, crown integrity, internal masonry condition. That’s exactly why we provide photo documentation from every Level-2 inspection. When we recommend a repair, you’ll see what we see. When we tell you something can safely wait another season, we’ll show you why. Our guarantee includes honesty about what doesn’t need doing yet. That’s as important as fixing what does.

Licensed & Insured Backing

The 90-Day Done Right Promise sits on top of something more fundamental: we’re a licensed and insured chimney contractor operating in Attleboro under Massachusetts state requirements. That licensing means we’ve met the Commonwealth’s standards for technical competence in chimney and fireplace work. The insurance means if an unlikely accident occurs on your property, you’re not paying out of pocket or chasing a subcontractor’s policy.

We’ve maintained these credentials continuously since 1984. In an industry where fly-by-night operators swap LLC names every few seasons to dodge bad reviews, we’ve kept the same phone number, the same owner, and the same standards for over four decades. Russell Haines has built this company on the understanding that a guarantee is only as solid as the business backing it. A thirty-year promise from a company that might not exist next spring isn’t worth the paper it’s printed on.

Our background-checked, uniformed technicians carry this same standard onto every job. Most repairs and sweeps are completed in a single visit because we’ve seen virtually every chimney configuration Attleboro’s housing stock can throw at us - from the pre-war colonials in the city center to the capes and ranches built during the postwar expansion. We know the local building codes, the common deterioration patterns in this climate, and the permit requirements when structural work is needed. That local knowledge is part of what you’re guaranteed when you hire Hearthstone Chimney Co.

How to Make a Claim

If you believe our work hasn’t met the standard we promised, call us at (508) 545-9737. A live person will take your information, pull your job record, and schedule a technician to return. For fastest resolution, have your original invoice handy - though we can locate you by address and date if needed. We don’t require written complaints, third-party mediation, or waiting periods. The K.E.Y.S. code says “Standing behind it,” and we mean that literally.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Attleboro since 1984.